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Refund Policy

Last updated: January 2026

At Scraive, we want you to be satisfied with your purchase. This Refund Policy outlines the terms under which we provide refunds for subscriptions, credit purchases, and one-time payments.

Refund Eligibility

You may be eligible for a refund if:

•You request a refund within 14 days of the purchase date
•You have not used more than 50% of the purchased credits or subscription features
•The Service was unavailable for an extended period due to Scraive's fault
•You were charged in error (duplicate charges, unauthorized transactions, etc.)
•The subscription was purchased due to a promotional offer that was not honored

Non-Refundable Purchases

Refunds are NOT available for:

•Credits or subscriptions purchased more than 14 days ago
•Subscriptions that have been in use for more than 50% of the billing cycle
•Free trial conversions or promotional offers (except where clearly stated otherwise)
•Lifetime licenses or one-time purchases (unless defective or not delivered)
•Purchases made by users who violated the Terms and Conditions or Acceptable Use Policy
•Digital services already fully rendered or partially consumed
•Purchases where the user has generated and downloaded substantial AI-generated content

Subscription Refunds

Monthly Subscriptions:

•Cancel within 14 days of purchase for a full refund of the monthly subscription fee
•Cancel after 14 days but before the next billing cycle: no refund (next charge will not occur if cancelled before renewal)
•Monthly subscriptions automatically renew; you must cancel before the renewal date to avoid being charged

Annual Subscriptions:

•Request a refund within 30 days of purchase for a full refund of the annual subscription fee
•Refunds after 30 days are evaluated on a case-by-case basis and may be denied
•Annual subscriptions automatically renew; you must cancel before renewal to avoid charges

Credit Refunds

If you purchase credits (digital currency used to generate AI content):

•Unused credits purchased within the last 14 days may be refunded if you have used less than 50% of them
•Partially used credits: pro-rata refunds are available based on the percentage of unused credits
•Credits purchased more than 14 days ago are non-refundable
•Expired or forfeited credits due to inactivity cannot be refunded

Refund Process

To request a refund:

•Contact our support team at refunds@scraive.com or support@scraive.com
•Provide your account email, order number (if available), and reason for the refund request
•Include any relevant details (e.g., technical issues, billing concerns, unused service)
•Allow 3-5 business days for our team to review and respond to your request

Refund Processing:

•Approved refunds will be processed to your original payment method
•Processing time: 5-10 business days (may vary by financial institution)
•For credit card transactions, refunds appear as a credit or reversal on your statement
•If the original payment method is no longer available, we will work with you to arrange an alternative

Disputed Charges

If you notice unauthorized or erroneous charges:

•Contact us immediately at support@scraive.com with details of the charge
•We will investigate and process a refund if an error is confirmed
•We may require account verification and documentation of the issue
•If you file a chargeback without contacting us first, your account may be suspended or terminated

Declined Refund Requests

We may decline refund requests if:

•The request is outside the 14-day refund window
•You have already received a refund for this purchase
•You have violated the Terms and Conditions or Acceptable Use Policy
•The request is clearly fraudulent or abusive
•You have already consumed the majority of the service (used more than 50% of credits/features)

You will be notified of denied refund requests with a detailed explanation.

Chargebacks and Disputes

If you dispute a charge through your credit card company or bank (chargeback) without first attempting to resolve it with us:

•Your account may be suspended or permanently terminated
•You may be liable for chargeback fees and administrative costs
•Future access to Scraive may be denied

We strongly encourage you to contact us first to resolve billing disputes amicably.

Exceptions and Case-by-Case Review

While we follow this policy strictly, we reserve the right to review exceptional cases individually, such as extended service outages or technical failures affecting your use, significant discrepancies in service delivery, and loyalty customers with genuine concerns. Requests for exceptions should be sent to support@scraive.com with full documentation.

Free Trial and Promotional Offers

Free trials are non-refundable. You must cancel before the trial ends to avoid being charged for a subscription. If charged after cancellation, contact us for a refund within 14 days. Special promotions have their own terms; refer to the specific promotion details.

Important: Policy Changes

Scraive reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to scraive.com. Your continued use of the Service indicates acceptance of the updated policy.

Need a refund?

Contact our support team. We'll review your request within 3-5 business days.

refunds@scraive.com support@scraive.com